Delivery & Shipping
SHIPPING INFORMATION
We aim to deliver your order to the place and person of your choice, in perfect condition and in the shortest possible time. The UK and overseas orders will be shipped by Post, Hermes or DX Freight.
All printed roller blinds are made to order and can take up to 5 working days to dispatch
Curtain poles and other stock items will take up to 1-2 working days to dispatch
These dates are based on timescales given to us by Royal Mail:
UK - T48 (tracked 48) delivery within 48 hours -
International Tracked (EU) – 3 – 5 working days*
International Tracked (ROW) – 5 – 7 working days
These dates are based on timescales given to us by Hermes:
Tracked 48 hours standard delivery within the UK for £3.95
Next Day delivery for an extra £5.99 (after the lead time)
some overseas orders may incur additional charges due to recent changes within the EU, unfortunately, this is out of our control.
We are experiencing high volumes of hold-ups and delays at customs for international orders, whilst we apologise for any inconvenience, this is out of our control, and we cannot intervene.
For delivery to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses and the Republic of Ireland, please refer to the terms and conditions page. For the avoidance of doubt, delivery to these locations shall always be made as part of non-standard delivery service. All goods must be signed for by an adult aged 18 years or over on delivery.
Shipping, Delivery & Returns Delivery charges and estimated timescales are detailed in this website and when you place your order. We make every effort to deliver your order within the estimated timescales communicated to you and in any event within 30 days of the date of order (with the exception of Shutters). However postal delays are occasionally inevitable due to unforeseen factors.
The risk of loss and damage to your order passes to you on the date when the goods are delivered or on the date of first attempted delivery by us.
You will be liable for any additional charges arising from attempted deliveries during the normal working day if wrong delivery details are given, the postcode is incorrect, works are closed, or we are unable to obtain a signature.
As every product is personalised, returns will not be accepted unless the fault is ours.
If an order is returned due to unsuccessful delivery, it will only be kept for 60 days from the date of return. You must contact us within this time for your parcel to be resent.
PLEASE BE AWARE CUSTOMERS ARE RESPONSIBLE FOR PAYMENT OF ANY LOCAL CUSTOMS DUTIES AND TAXES.
